I’m a technical writer specializing in Help Centers for SaaS. I build, optimize, and scale documentation systems that improve content quality, rank on Google, and reduce support tickets.

My work focuses on clear structure, strong information architecture, and search performance—so Help Centers are easy to use, easy to maintain, and built to scale.

Example Help Centers I’ve built, translated, optimized, and maintained:

•         https://support.umomobility.com/ Umo Mobility

•         https://support.umomobility.com/hc/es (Spanish)

•         https://support.umomobility.com/hc/fr (French)

•         https://help.trimble.com/en/viewpoint-team/viewpoint-team Viewpoint Team

‍SEO Articles (Smartsheet):
I’ve written 250+ SEO articles for Smartsheet, with 94%+ ranking #1 on Google—driving consistent organic traffic at scale.

• https://www.smartsheet.com/content/service-proposal-templates Service Proposal Templates

• https://www.smartsheet.com/content/user-story-mapping-templates Free User Story Mapping Templates

• https://www.smartsheet.com/free-work-breakdown-structure-templates Work Breakdown Structure Templates

• https://www.smartsheet.com/content/document-control-templates Free Document Control Templates